Version 1.0 | Effective Date: March 2026
This Privacy Notice explains how Lovell Leadership Limited collects, uses, stores, and protects your personal data. We are committed to handling your information transparently and in accordance with applicable data protection law. Please read this notice carefully.
1. Who We Are
Lovell Leadership Limited is the data controller responsible for your personal data.
Company Name Lovell Leadership Limited
Registration Company No. 17057369 — Registered in England and Wales
Address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Data Controller Kris Lovell
Email Kris@lovellleadership.uk
Telephone 07407 731 861
Website www.lovellleadership.uk
If you have any questions about how we use your personal data, or wish to exercise your rights, please contact us using the details above.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Contact and Identity Data
• Full name, job title, and organisation name;
• Email address, telephone number, and postal address;
• Information provided when you complete our contact form or enquiry;
• Business card or LinkedIn profile information exchanged at events or meetings.
Engagement and Service Data
• Details of services you have requested or received;
• Communications and correspondence between us;
• Notes and records created during consultancy, coaching, or workshop engagements;
• Responses to diagnostic tools, assessments, or surveys used in service delivery.
Marketing and Preference Data
• Your preferences regarding marketing communications;
• Records of your responses to newsletters, guides, or other content we send;
• Information provided when downloading a lead magnet or free resource.
Technical and Usage Data
• IP address, browser type, and device information when visiting our website;
• Pages visited, time on site, and referral source (via cookies and analytics tools);
• Data collected through Google reCAPTCHA on our contact form.
We do not collect any Special Category data (such as health, ethnicity, religion, or political opinions) unless this is explicitly provided by you in the course of a coaching or consultancy engagement, and only where there is a clear purpose and lawful basis to do so.
3. How We Collect Your Personal Data
We collect personal data through the following means:
• Directly from you, when you complete our website contact form, enquire about services, or engage us;
• During the course of providing services, including through meetings, workshops, or written correspondence;
• Via our website, using cookies and analytics tools (see Section 9 on Cookies);
• From publicly available sources such as LinkedIn or company websites, for the purposes of business development;
• From third parties such as event organisers, referral partners, or professional networks, where you have given permission for your data to be shared.
4. Our Lawful Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. Below sets out the purposes for which we process data and the legal basis we rely on:
Purpose of Processing: Responding to your enquiry or request
Type of Data: Contact, Identity
Lawful Basis: Legitimate Interests / Pre-contract steps
Purpose of Processing: Delivering contracted services
Type of Data: Engagement, Service
Lawful Basis: Performance of a Contract
Purpose of Processing: Invoicing and financial administration
Type of Data: Identity, Contact
Lawful Basis: Performance of a Contract / Legal Obligation
Purpose of Processing: Sending marketing communications (with consent)
Type of Data: Contact, Preference
Lawful Basis: Consent
Purpose of Processing: Sending service-related updates to existing clients
Type of Data: Contact, Preference
Lawful Basis: Legitimate Interests
Purpose of Processing: Website analytics and improvement
Type of Data: Technical, Usage
Lawful Basis: Legitimate Interests / Consent (cookies)
Purpose of Processing: Complying with legal and regulatory obligations
Type of Data: All relevant data
Lawful Basis: Legal Obligation
Purpose of Processing: Protecting our legal rights
Type of Data: All relevant data
Lawful Basis: Legitimate Interests
Where we rely on Legitimate Interests as our lawful basis, we have assessed that our interests are not overridden by your rights and freedoms. You have the right to object to processing based on Legitimate Interests at any time (see Section 7).
5. How We Use Your Personal Data
We use your personal data only for the purposes for which it was collected, including:
• To communicate with you in response to enquiries and to provide information about our services;
• To enter into and deliver contractual services, including leadership programmes, workshops, and consultancy;
• To manage our business relationship, including invoicing, reporting, and follow-up;
• To send you thought leadership content, guides, newsletters, or event invitations where you have opted in;
• To improve our website and services using aggregated, anonymised analytics data;
• To comply with our legal and regulatory obligations.
We will never sell your personal data to third parties. We will never use your data for purposes that are incompatible with the original purpose for which it was collected without first informing you and, where required, obtaining your consent.
6. Who We Share Your Data With
We may share your personal data with the following categories of recipients:
• Service providers who process data on our behalf, such as email marketing platforms, CRM tools, website hosting providers, and payment processors. All such processors are bound by data processing agreements and may only use your data as instructed by us;
• Professional advisers such as our solicitors, accountants, or insurers, where necessary;
• Regulatory authorities or law enforcement agencies where required by law;
• A successor organisation in the event that Lovell Leadership Limited is acquired, merged, or restructured, subject to confidentiality protections.
We do not transfer your personal data outside the UK or the European Economic Area (EEA) unless appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by law. Our standard retention periods are:
Type of Data / Record: Client contracts and service records
Retention Period: 7 years from end of contract (legal obligation)
Type of Data / Record: Financial records and invoices
Retention Period: 7 years (Companies Act / HMRC requirement)
Type of Data / Record: Enquiry / contact form submissions (non-client)
Retention Period:12 months from receipt
Type of Data / Record: Marketing contact data (opt-in)
Retention Period: Until consent is withdrawn or you opt out
Type of Data / Record: Employee / contractor records
Retention Period: 7 years after end of engagement
Type of Data / Record: Website analytics data
Retention Period: 26 months (standard GA4 retention)
Type of Data / Record: Coaching and workshop notes
Retention Period: 3 years from end of engagement
8. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
Your Right: Right of Access
What This Means: You have the right to request a copy of the personal data we hold about you (a ‘Subject Access Request’). We will respond within one month.
Your Right: Right to Rectification
What This Means: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Your Right: Right to Erasure
What This Means: You have the right to ask us to delete your personal data where we no longer have a lawful basis to hold it (‘the right to be forgotten’).
Your Right: Right to Restriction
What This Means: You have the right to ask us to restrict our processing of your data in certain circumstances, for example while a complaint is being investigated.
Your Right: Right to Portability
What This Means: Where we process your data on the basis of consent or contract, you may request a copy of your data in a structured, machine-readable format.
Your Right: Right to Object
What This Means: You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling grounds.
Your Right: Right to Withdraw Consent
What This Means: Where processing is based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
Your Right: Rights re. Automated Decisions
What This Means: You have the right not to be subject to decisions made solely by automated means which produce significant effects on you. We do not carry out such processing.
To exercise any of these rights, please contact us at Kris@lovellleadership.uk. We will respond within one month of receiving your request. We may ask you to verify your identity before processing your request. There is no charge for exercising your rights, unless your request is manifestly unfounded or excessive.
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. You can contact the ICO at www.ico.org.uk or by telephone on 0303 123 1113. We would, however, appreciate the opportunity to address your concern directly before you contact the ICO.
9. Cookies and Website Analytics
Our website uses cookies and similar tracking technologies. A cookie is a small file placed on your device when you visit a website.
Types of Cookies We Use
• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: We use Google Analytics (GA4) to understand how visitors use our site. This data is aggregated and anonymised where possible. You can opt out of analytics cookies via our cookie banner or by using the Google Analytics opt-out browser add-on.
• Security cookies: Google reCAPTCHA is used on our contact form to prevent spam. This involves processing your IP address and device data by Google. Please see Google’s Privacy Policy for further information.
You can manage or withdraw your cookie consent at any time using the cookie settings panel on our website, or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of the site.
10. Marketing Communications
• We will only send you direct marketing communications (including newsletters, guides, or event invitations) where you have given your explicit consent to receive them.
• You can withdraw your consent and unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly at Kris@lovellleadership.uk.
• Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• We will not share your contact details with third parties for marketing purposes.
11. How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
• Use of secure, password-protected systems and encrypted storage;
• Restricting access to personal data to authorised individuals only;
• Regular review of our data handling practices and security arrangements;
• Use of reputable, GDPR-compliant third-party service providers.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the ICO as required by law.
12. Children’s Data
Our services are directed at business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete it.
13. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or business operations. The current version will always be published on our website at www.lovellleadership.uk. We will notify existing clients of any material changes by email where practicable.
This notice was last reviewed and updated in March 2026.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or the way we handle your personal data, please contact:
Data Controller Kris Lovell
Organisation Lovell Leadership Limited
Email Kris@lovellleadership.uk
Address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Telephone 07407 731 861
Version 1.0 | Effective Date: March 2026
This Cookie Policy explains what cookies are, which cookies Lovell Leadership Limited uses on its website, why we use them, and how you can control them. It should be read alongside our Privacy Notice.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work, to work more efficiently, and to provide information to the site owner.
Cookies may be set by the website you are visiting (‘first-party cookies’) or by third-party services running on that page (‘third-party cookies’). They may be ‘session cookies’ (deleted when you close your browser) or ‘persistent cookies’ (which remain on your device for a set period or until deleted).
2. How We Use Cookies
We use cookies to:
• Ensure the website functions correctly and securely;
• Understand how visitors use our site so we can improve it;
• Protect our contact form from spam and abuse;
• Remember your cookie preferences.
We do not use cookies for advertising, profiling, or tracking you across other websites.
3. Cookies We Use
Category 1 — Strictly Necessary Cookies
These cookies are essential for the website to function. They cannot be disabled as the site would not work without them. They do not store any personally identifiable information.
Cookie Name: cookieconsent_status
Provider: Lovell Leadership
Purpose: Stores your cookie consent preferences so you are not asked again on every visit.
Expiry: 1 year
Cookie Name: PHPSESSID / session
Provider: GoDaddy / Website Platform
Purpose: Maintains your session state while browsing the site. Deleted when you close your browser.
Expiry Session
Category 2 — Analytics Cookies
We use Google Analytics (GA4) to collect anonymised data about how visitors interact with our website. This helps us understand which pages are most useful and how we can improve the site. These cookies are only set if you accept analytics cookies via our consent banner.
Cookie Name: _ga
Provider: Google Analytics
Purpose: Distinguishes unique users by assigning a randomly generated number. Used to calculate visitor, session, and campaign data.
Expiry: 2 years
Cookie Name _ga_XXXXXXXX
Provider Google Analytics
Purpose Used to persist session state (GA4 measurement ID specific).
Expiry 2 years
Cookie Name: _gid
Provider: Google Analytics
Purpose: Stores and updates a unique value for each page visited.
Expiry: 24 hours
Cookie Name: _gat
Provider: Google Analytics
Purpose: Used to throttle request rate. Limits the collection of data on high-traffic sites.
Expiry: 1 minute
Google Analytics data is processed by Google LLC. Google may transfer this data to servers in the United States. For more information, see Google’s Privacy Policy at policies.google.com/privacy. You can opt out of Google Analytics tracking across all websites using the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
Category 3 — Security Cookies (Third-Party)
Our contact form uses Google reCAPTCHA to protect against spam and automated abuse. reCAPTCHA sets cookies and collects device and behavioural data to distinguish humans from bots. This processing is carried out by Google LLC.
Cookie Name: _GRECAPTCHA
Provider: Google reCAPTCHA
Purpose: Set by Google to provide spam protection via reCAPTCHA on our contact form. Processes IP address and device data.
Expiry: 6 months
Cookie Name: rc::a / rc::b / rc::c
Provider: Google reCAPTCHA
Purpose: Used to distinguish between humans and bots
Expiry: Persistent / Session
reCAPTCHA cookies are classified as strictly necessary for the security of the contact form and cannot be disabled without disabling the form itself. For more information, see Google’s Privacy Policy at policies.google.com/privacy.
4. Your Cookie Choices
Cookie Consent Banner
When you first visit our website, a cookie consent banner will be displayed. You may accept or decline non-essential cookies (analytics) at that point. Strictly necessary and security cookies will always be active.
You can change or withdraw your cookie consent at any time by clicking the ‘Cookie Settings’ link in the footer of our website, or by contacting us directly.
Browser Settings
Most web browsers allow you to manage cookies through their settings. You can:
• View the cookies stored on your device and delete them individually or in bulk;
• Block third-party cookies;
• Block all cookies from specific websites;
• Block all cookies from being set.
Please note that blocking all cookies may affect the functionality of our website and other websites you visit. Guidance on managing cookies in common browsers:
Browser: Google Chrome
Cookie Settings Guide: Settings → Privacy and Security → Cookies and other site data
Browser: Mozilla Firefox
Cookie Settings Guide: Settings → Privacy & Security → Cookies and Site Data
Browser: Microsoft Edge
Cookie Settings Guide: Settings → Privacy, search, and services → Cookies
Browser: Safari (Mac/iOS)
Cookie Settings Guide: Preferences → Privacy → Manage Website Data
Opt-Out Tools
• Google Analytics: tools.google.com/dlpage/gaoptout
• Your Online Choices (behavioural advertising opt-out): youronlinechoices.com
• ICO guidance on cookies: ico.org.uk/for-the-public/online/cookies
5. Cookies and Personal Data
Some cookies set or accessed through our website may involve the processing of personal data (such as IP addresses or device identifiers). Where this is the case, such processing is carried out in accordance with our Privacy Notice, which is available at www.lovellleadership.uk.
The lawful basis for analytics cookies is your consent (given via the cookie banner). The lawful basis for strictly necessary and security cookies is our legitimate interests in operating a secure and functional website.
6. International Transfers
Google Analytics and Google reCAPTCHA cookies involve the transfer of data to Google LLC, which processes data in the United States. Google LLC participates in the EU-US Data Privacy Framework and provides appropriate safeguards for such transfers. For more information, see policies.google.com/privacy.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in the law, or improvements to our website. The date of the most recent update is shown at the top of this page. We recommend checking this policy periodically.
8. Contact Us
If you have any questions about our use of cookies, please contact:
Company Lovell Leadership Limited
Data Controller Kris Lovell
Email Kris@lovellleadership.uk
Address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Please Contact Kris@lovellleadership.uk if you would like a copy of these policies in a PDF format.